Emergency response
Emergency Water, Fire and Storm Damage Response in Philadelphia
Water is coming in right now, a fire just went out, or a storm opened up your roof. Call Onyx. We tell you what to do this minute, then we dispatch a crew with extraction, board-up and tarping equipment.
- Insured
- Free estimates
- 17 years in restoration
In an active loss, the first hour decides how much of your house or building is salvageable. Water spreads through subfloor and drywall while you are on hold with the insurance company. An open roof takes on rain. An unboarded storefront invites entry.
Onyx runs emergency response for water, fire and storm losses across Philadelphia, Bucks, Montgomery and Delaware County. Call the number, describe what is happening, and we give you an honest arrival window and instructions to use until we get there.
What to do while you wait
These steps buy time and protect your claim. Only do what is safe.
- Water: shut the main supply valve if the source is inside. Kill the breaker to any area where water is near outlets or appliances. Do not walk through water near electricity
- Water: move furniture, rugs and electronics out of the wet zone or up on blocks. Pull up small rugs. Do not use a household vacuum on water
- Fire: stay out until the fire department clears it. Do not wipe soot, do not run the HVAC, do not throw anything away
- Storm: stay off the roof. Put a bucket under active drips, move contents away from the leak, and photograph the damage from the ground
- Everyone: take photos and a short video of the damage before anything is moved. Note the time
- Everyone: call your insurer and get a claim number. You do not need to wait for the adjuster before mitigation starts; most policies require you to prevent further damage
Emergency services Onyx provides
We arrive with the equipment to stop the damage from spreading, not just to look at it.
- Emergency water extraction from floors, basements and commercial slabs
- Emergency board-up of broken windows, doors and storefronts
- Emergency roof tarping over storm damage and fire burn-throughs
- Drying equipment placed the same visit: air movers and dehumidifiers
- Containment of sewage and contaminated water
- Photo and moisture documentation from the first visit for your claim
Emergency water damage restoration near me: what happens after the call
The emergency visit is about stopping the spread. Once the water is out, the openings are covered and equipment is running, we write the full scope: what has to come out, how long drying will take, and what the rebuild involves. That scope goes to you and, if you have a claim, to your adjuster.
You are not signing up for the whole project by calling. The estimate is free. Most people who call in an emergency do have us finish the job because the same crew already knows the loss.
What you may be seeing
- Water actively flowing or dripping inside the building
- Standing water in a basement, kitchen or commercial floor
- Roof or wall opened by wind, a tree or fire
- Broken storefront glass or doors
- A fire that was put out within the last day
How it goes
What happens after you call.
Call
Tell us what is happening. We give you shutoff and safety instructions on the phone and an arrival window.
Dispatch
A crew leaves with extraction, tarping and board-up equipment matched to what you described.
Stop the spread
Extract water, cover openings, set containment. This is the part that cannot wait.
Document
Photos, moisture readings and a written scope from the first visit. Your claim file starts here.
Dry, clean, rebuild
The emergency turns into a normal restoration job with the same crew.
FAQ
Questions we get on this work
How fast can you arrive?
We give you a real arrival window when you call, based on where you are and what crews are out. We do not quote a fixed number of minutes on a website because it would be a guess. Active water and fire losses go to the front of the line.
What should I do while I wait?
Shut off the water source if it is inside, kill power to wet areas, move contents out of the water, photograph everything, and call your insurer for a claim number. Do not enter a fire-damaged building until it is cleared, and do not get on a damaged roof.
Do you bill insurance directly for emergency mitigation?
We document the loss and work with your adjuster. Emergency mitigation is something most policies require you to do promptly to prevent further damage, and our photos, readings and scope from the first visit support that. Ask us about payment arrangements when you call; billing terms are settled with you, not assumed.
Are you open at night and on weekends?
Call the number. We will answer that honestly for the time you are calling rather than print an hours claim here that may not match reality on a given night.
Do you do emergency board-up and roof tarping?
Yes. Board-up of windows, doors and storefronts and tarping of damaged roofs are standard parts of our emergency response for fire and storm losses.
Is the emergency visit free?
The estimate is free. Emergency mitigation work (extraction, tarping, board-up, equipment) is billable work and is scoped and agreed with you before it starts.
Next step
It is spreading while you read this. Call now.
Emergency response for water, fire and storm damage. Insured crew. (267) 353-7953.
Call (267) 353-7953