Water damage restoration
Water Damage Restoration and Repair in Philadelphia
Burst pipe, roof leak, appliance failure or sewage backup: Onyx extracts the water, dries the structure and documents everything for your claim.
- Insured
- Free estimates
- 17 years in restoration
Water keeps moving after you stop seeing it. It wicks up drywall, sits under flooring and soaks insulation where it turns into mold within days. The fix is fast extraction plus measured drying, not fans and hope.
Onyx handles the whole path: emergency extraction, moisture mapping with meters and thermal imaging, structural drying, and the rebuild once the numbers say the structure is dry.
What we do on a water loss
Every job starts with finding where the water actually went, not just where it pooled.
- Standing water extraction from floors, carpet and basements
- Moisture mapping with pin and pinless meters and FLIR thermal imaging
- Removal of unsalvageable drywall, flooring, baseboard and insulation
- Air movers and dehumidifiers placed and monitored to dry-standard readings
- Sewage and gray-water cleanup with containment and disinfection
- Rebuild: drywall, flooring, trim and paint after drying is verified
Residential and commercial
Rowhomes with flooded basements, apartment units with a failed water heater, and commercial floors with hundreds of square feet under water all get the same approach: stop the source, extract, measure, dry, verify.
For businesses we plan around your hours so drying equipment runs while you keep operating where it is safe to do so.
What you may be seeing
- Water stains spreading on a ceiling or wall
- Soft, warped or cupping floors
- Musty smell in a basement or closet
- A meter still reading wet after a leak was repaired
How it goes
What happens after you call.
Call and stop the source
Shut the supply if you can. Tell us what happened, what you can see and where. We tell you what to move and what to leave.
Extraction
Truck-mount and portable extractors pull standing water before it spreads further into the structure.
Moisture mapping
Meters and a thermal camera show what is wet behind walls and under floors. This map becomes the drying plan and part of your claim file.
Demo of what cannot be saved
Saturated drywall, swollen baseboard and delaminated flooring come out so the cavity can dry.
Structural drying
Air movers and dehumidifiers run until readings hit dry standard. We check the meters, not the calendar.
Rebuild
Once dry, Onyx puts the space back: drywall, flooring, trim and paint.
FAQ
Questions we get on this work
How long does water damage restoration take?
Extraction is usually same day. Structural drying typically takes several days depending on materials and how long water sat; we confirm with meter readings, not a fixed schedule. Rebuild is scoped after drying.
What are the steps of water damage restoration?
Stop the source, extract standing water, map moisture, remove materials that cannot dry, run drying equipment to dry standard, then rebuild. Each step is photographed for your records.
What does water damage restoration cost?
It depends on water category, square footage, how long it sat and what has to come out. Onyx gives free estimates after seeing the loss and documents the scope for insurance.
Does insurance cover water damage from a broken pipe?
Sudden and accidental pipe failures are commonly covered; long-term leaks and neglect often are not. We document the source and damage so your adjuster has what they need. Coverage decisions are your insurer's.
Can you handle sewage backups?
Yes. Sewage is treated as contaminated water: containment, removal of affected porous materials, disinfection and drying.
Next step
Water is still moving. Call now.
Free estimate. Insured crew. We document the loss for your claim.
Call (267) 353-7953