IICRC-certified water damage restoration
Water Damage Restoration and Repair in Philadelphia
Burst pipe, roof leak, appliance failure or sewage backup: Onyx extracts the water, dries the structure and documents everything for your claim.
- IICRC certified
- 24/7 emergency response
- Insured
- 17 years in restoration
- Free estimates
- Works with your insurance
Water keeps moving after you stop seeing it. It wicks up drywall, sits under flooring and soaks insulation where it turns into mold within days. The fix is fast extraction plus measured drying, not fans and hope.
Onyx handles the whole path: emergency extraction, moisture mapping with meters and thermal imaging, structural drying, and the rebuild once the numbers say the structure is dry.
What our certified water damage specialists do
Every job starts with finding where the water actually went, not just where it pooled.
- Standing water extraction from floors, carpet and basements
- Moisture mapping with pin and pinless meters and FLIR thermal imaging
- Removal of unsalvageable drywall, flooring, baseboard and insulation
- Air movers and dehumidifiers placed and monitored to dry-standard readings
- Sewage and gray-water cleanup with containment and disinfection
- Rebuild: drywall, flooring, trim and paint after drying is verified
Residential and commercial
Rowhomes with flooded basements, apartment units with a failed water heater, and commercial floors with hundreds of square feet under water all get the same approach: stop the source, extract, measure, dry, verify.
For businesses we plan around your hours so drying equipment runs while you keep operating where it is safe to do so.
Burst and frozen pipes
Philadelphia winters freeze pipes in rowhome basements, exterior walls and unheated additions. Shut the main valve and call; the full guide covers what to do, who to call and insurance.
Ceiling leaks, roof leaks and water heater leaks
A stain spreading on a ceiling, a water heater leaking from the bottom of the tank, water under the kitchen sink that has been there longer than you think. Slow leaks cause more hidden damage than a single flood because the water has time to spread and grow mold.
- Ceiling and roof leak water damage
- Water heater leaking from the bottom, top or drain valve
- Kitchen and under-sink water damage
- Toilet, dishwasher and washing machine supply line failures
Water mitigation and remediation
Water mitigation is the first part of the job: stopping the spread, extracting water and drying the structure so the damage does not grow. Restoration is putting it back. Onyx does both, so you are not waiting on a second company to rebuild.
What you may be seeing
- Water stains spreading on a ceiling or wall
- Soft, warped or cupping floors
- Musty smell in a basement or closet
- A meter still reading wet after a leak was repaired
How it goes
What happens after you call.
Call and stop the source
Shut the supply if you can. Tell us what happened, what you can see and where. We tell you what to move and what to leave.
Extraction
Truck-mount and portable extractors pull standing water before it spreads further into the structure.
Moisture mapping
Meters and a thermal camera show what is wet behind walls and under floors. This map becomes the drying plan and part of your claim file.
Demo of what cannot be saved
Saturated drywall, swollen baseboard and delaminated flooring come out so the cavity can dry.
Structural drying
Air movers and dehumidifiers run until readings hit dry standard. We check the meters, not the calendar.
Rebuild
Once dry, Onyx puts the space back: drywall, flooring, trim and paint.
Proof
On the job
Moisture mapping and drying on recent Onyx water jobs.
Google reviews
What customers say
5.0 from 7 Google reviews · Verified
★★★★★
Used Onyx to clean out mother in laws house after she passed. This was by [no] means a simple clear out. They did an absolutely amazing job! Job was finished when promised. I can’t say enough good things about the owner Jose and his team. Would definitely recommend this company.
★★★★★
Great experience with this mitigation company! Professional, reliable, and got the job done quickly. The team was friendly, respectful, and kept everything handled from start to finish. Highly recommend!
★★★★★
Overall, great experience with Onyx. I’ve used Jose as a lead on multiple multi-housing projects and have always found his pricing to be competitive. He gets the job done, is honest and trustworthy and knows how to lead a team. 10/10!
FAQ
Questions we get on this work
How long does water damage restoration take?
Extraction is usually same day. Structural drying typically takes several days depending on materials and how long water sat; we confirm with meter readings, not a fixed schedule. Rebuild is scoped after drying.
What are the steps of water damage restoration?
Stop the source, extract standing water, map moisture, remove materials that cannot dry, run drying equipment to dry standard, then rebuild. Each step is photographed for your records.
What does water damage restoration cost?
It depends on water category, square footage, how long it sat and what has to come out. Onyx gives free estimates after seeing the loss and documents the scope for insurance.
Does insurance cover water damage from a broken pipe?
Sudden and accidental pipe failures are commonly covered; long-term leaks and neglect often are not. We document the source and damage so your adjuster has what they need. Coverage decisions are your insurer's.
Can you handle sewage backups?
Yes. Sewage is treated as contaminated water: containment, removal of affected porous materials, disinfection and drying.
How long should you run a dehumidifier after water damage?
Until moisture readings in the affected materials reach dry standard, not for a set number of days. That usually takes several days of commercial dehumidifiers and air movers. A household dehumidifier alone rarely dries a wall cavity or subfloor.
Does water damage cause mold?
It can. Mold can start growing on wet drywall, carpet and wood within 24 to 48 hours. Fast extraction and measured drying are what prevent it.
Next step
Water is still moving. Call now.
Free estimate. Insured crew. We document the loss for your claim.
Call (267) 353-7953Not an emergency? Request a callback online and Onyx will call to confirm a time.